How to find SysAid Help Desk instances

Updated

What is SysAid Help Desk? #

SysAid provides IT help desk and ITSM software as both a cloud service and through an on-premise option.

Latest SysAid Help Desk vulnerability #

On the evening of November 8th Microsoft Threat Intelligence announced that they had discovered attacks by a ransomware gang against the SysAid Help Desk software using a zero-day exploit (CVE-2023-47246). These attacks leveraged a directory traversal vulnerability to upload a web shell and deliver the ransomware payload. SysAid has since published an advisory, complete with indicators of compromise, and made a patch available to customers. The Rapid7 blog has additional information about this issue.

Are updates available? #

SysAid Help Desk has released version 23.3.36 to address this issue.

How do I find potentially vulnerable versions of SysAid Help Desk with runZero? #

SysAid Help Desk services can be found by navigating to the Service Inventory and using the following query:

_asset.protocol:{http} AND protocol:{http} AND (_service.favicon.ico.image.md5:="5f30870725d650d7377a134c74f41cfd" OR last.html.title:"SysAid")

Results from the above query should be triaged to determine if they require patching or vendor intervention.

As always, any prebuilt queries are available from your runZero console. Check out the documentation for other useful inventory queries.

Written by HD Moore

HD Moore is the co-founder and CEO of runZero. Previously, he founded the Metasploit Project and served as the main developer of the Metasploit Framework, which is the world's most widely used penetration testing framework.
More about HD Moore
Subscribe Now

Get the latest news and expert insights delivered in your inbox.

Welcome to the club! Your subscription to our newsletter is successful.


Related Articles

Rapid Response
How to find Palo Alto Network firewalls running PAN-OS 11.1, 11.0, and 10.2
Palo Alto Networks disclosed that versions of their PAN-OS software have a vulnerability allowing for remote command injection. Here's how to find...
Rapid Response
How to find outdated lighttpd services
Outdated versions of the open source lighttpd web server are vulnerable to a handful of security vulnerabilities
Rapid Response
How to find D-Link NAS Storage devices
D-Link has disclosed multiple vulnerabilities in their D-Link NAS Storage products. Here's how to find potentially impacted devices.
Rapid Response
How to find Brocade Fabric OS
On April 4, 2024, Broadcom disclosed a vulnerability in their Fabric OS operating system used in their Brocade storage networking devices. Here's...

See Results in Minutes

Get complete visibility into IT, OT, & IoT — without agents, credentials, or hardware.

© Copyright 2024 runZero, Inc. All Rights Reserved