FAQ

January 1, 0001

Yes, you can contact support@runzero.com for help with the product. You can also visit our documentation.

January 1, 0001

After your trial ends, you can convert to the Starter edition or purchase the Professional or Enterprise edition.

January 1, 0001

runZero bases pricing on recently seen asset counts and optional features.

January 1, 0001

Any asset that has been “seen” in the last 30 days. If an asset originated from a runZero Explorer, “seen” means when the asset was last scanned. Otherwise, if the asset was brought in from an integration, “seen” is whatever is reported by …

January 1, 0001

Users of the Professional and Enterprise editions can use 5x of their licensed recently seen assets as project assets. Unlike organizations, which are permanent entities in runZero, projects are temporary entities that remain writeable for 30 days and automatically delete …

January 1, 0001

You will need to delete assets or increase your license count before you can scan again. Contact us to expand your license.

January 1, 0001

runZero uses AWS (us-east-2) for all infrastructure. All storage is encrypted at rest using AWS-managed keys. User credentials are hashed using bcrypt and encrypted using AES-256 in GCM mode with an encryption key stored separately from the database. runZero Enterprise …

January 1, 0001

runZero can scan VPN subnets from the corporate side to keep track of connected home users working remotely. It can also scan through a VPN connection, but there may be some issues: The VPN does traffic interception and returns inaccurate results for all hosts. The VPN has a …

January 1, 0001

No, you can deploy runZero on your own. You will need to deploy at least one Explorer in your environment to enable network and asset discovery for runZero. Some factors, like your network topology, will impact the number of explorers you need to deploy. Check out the …

January 1, 0001

runZero is an asset inventory solution that discovers your network and identifies your assets and services. runZero performs active discovery, requires no credentials, scales across all types of environments, and works with CMDBs, EDRs, MDMs, and cloud solutions. runZero …