Managing licenses

As a runZero superuser or billing user, you can access and manage your organization’s licensing, plan, and billing information.

Not a superuser or billing user? Please contact your organization’s superuser or billing user to get help with licensing and billing information. These users are tagged with a yellow star.

How do I view my license?

If you’re a superuser or billing user, go to Account > License to view your runZero licensing information.

Your licensing information will show:

  • The edition you have.
  • The number of organizations, sites, Explorers, and user accounts you have.
  • The number of recent assets you have across all organizations.
  • The number of project assets you have.
  • The total number of recent assets and project assets your license supports.

runZero offers Starter, Pro, and Enterprise editions. What you can see and do in runZero depends on the edition and license that you have. See what your edition includes.

When does my Professional or Enterprise subscription expire?

To see when your subscription or license expires, go to Account > License.

Find the line: This is a runZero [edition] subscription that expires at [date and time].

If your subscription has expired, you will see: This is a runZero [edition] subscription that expired on [date and time]. You will no longer be able to run discovery scans. To continue using runZero, you will need to renew your subscription.

Does the Starter Edition license expire? Nope, it's part of our free tier and has no expiration date. You can continue to use it as long as you don't have more than 256 recent assets.

How do I renew my Professional subscription?

When your Professional subscription expires, you can choose to renew, convert to the Starter edition, or work with us on other licensing options.

If you are using a credit card to renew the Professional edition, you can do it directly from the console. Go to the License page and find the plan you want. Plan pricing is based on recent asset counts. You can subscribe on a monthly basis, or opt-in annually for a discounted rate.

Choose the plan you want from the following table. You’ll be taken through the checkout process.

Recent Assets Monthly Annually
1000 Subscribe Subscribe
2500 Subscribe Subscribe
5000 Subscribe Subscribe
7500 Subscribe Subscribe
10000 Subscribe Subscribe
12500 Subscribe Subscribe
Need to pay another way? For other payment methods, like POs, please contact us for help.

How do I renew my Enterprise plan?

For help renewing your Enterprise plan, please contact us. We’ll work with you to find a custom solution for your organizational needs.

How do I convert to the Starter Edition?

No longer need the Professional Edition? You can convert it to the Starter Edition. This plan is on our free tier and supports up to 256 recent assets.

How do I find my invoices?

Super users and billing users can access invoices from the runZero Console. Go to the License page to see all invoices.

How do I change or cancel my subscription?

Please contact us if you need to modify or cancel your subscription.

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