See runZero in action

Contact us to book a demo with our team.

How to find SysAid Help Desk instances

, by HD Moore

How to find SysAid Help Desk instances #

On the evening of November 8th Microsoft Threat Intelligence announced that they had discovered attacks by a ransomware gang against the SysAid Help Desk software using a zero-day exploit (CVE-2023-47246). These attacks leveraged a directory traversal vulnerability to upload a web shell and deliver the ransomware payload. SysAid has since published an advisory, complete with indicators of compromise, and made a patch available to customers. The Rapid7 blog has additional information about this issue.

What is SysAid Help Desk? #

SysAid provides IT help desk and ITSM software as both a cloud service and through an on-premise option.

Are updates available? #

SysAid Help Desk has released version 23.3.36 to address this issue.

How do I find potentially vulnerable versions of SysAid Help Desk with runZero? #

SysAid Help Desk services can be found by navigating to the Service Inventory and using the following query:

_asset.protocol:{http} AND protocol:{http} AND (_service.favicon.ico.image.md5:="5f30870725d650d7377a134c74f41cfd" OR last.html.title:"SysAid")

Results from the above query should be triaged to determine if they require patching or vendor intervention.

As always, any prebuilt queries are available from your runZero console. Check out the documentation for other useful inventory queries.

Get runZero for free

Don’t have runZero and need help finding SysAid Help Desk instances?

Get started
Learn more about runZero
HD Moore
Written by HD Moore

HD Moore is the co-founder and CEO of runZero. Previously, he founded the Metasploit Project and served as the main developer of the Metasploit Framework, which is the world's most widely used penetration testing framework.

Similar Content

November 1, 2023

How to find Apache ActiveMQ instances

How to find Apache ActiveMQ® instances # On October 25th the Apache team announced a vulnerability (CVE-2023-46604) in ActiveMQ that could lead to unauthenticated remote code execution. Shortly after the issue was disclosed exploits started to appear and the Rapid7 MDR team …

Read More

October 30, 2023

Finding NGINX Ingress Controllers with runZero

Today, three vulnerabilities in the NGINX Ingress Controller for Kubernetes were disclosed, as described in this article from The Hacker News. These vulnerabilities have CVSS scores ranging from 7.6 to 8.8; all of these scores are considered high. These vulnerabilities have …

Read More

October 16, 2023

Finding Cisco IOS-XE devices with runZero

An actively exploited critical zero-day vulnerability has surfaced in the Cisco IOS-XE operating system, which is used on Cisco routers, switches, and other devices. Deemed “critical” in severity with a CVSS score of 10 out of 10, this vulnerability affects any device …

Read More